FAQS

ORDERS

 

What currency are your prices in?

All prices are displayed in USD Dollars. 

 

Can I pay in my local currency?

Yes, you will need to checkout in USD however your bank will automatically convert this to your local currency for you.

 

I want to make a change to my order, what can I do?

Please email our Customer Care team as soon as possible, if your order has not been packed for shipping we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!

 

I want to cancel my order, what can I do?

Once an order has been placed we are unable to cancel it.

  

I’ve entered my shipping address wrong – how can I change it?

Please contact Customer Care right away, if your order hasn’t been shipped we can change your shipping labels however, if it’s too late you will need to get in touch with our shipping services to redirect your parcel.

 

What is the status of my order?

Once your item has been shipped please allow up to 24 hours for the shipping confirmation email. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your order please contact Customer Care.

 

If you have any further questions about the status of your order please email Customer Care via info@laguneboutique.com